Complaint #201802101,
March 1, 2018

Summary

On March 1, 2018, starting at about 1:17 p.m., [redacted] made numerous phone calls to Patrol Service Area 1 to speak to a supervisor about PSA 1 officers who were at her door on February 28, 2018. [redacted] was connected to PO Thomas Bartlett of PSA 1 and an officer, who identified himself to [redacted] as "Sergeant Wilson." PO Bartlett allegedly disconnected the call with [redacted] on more than one occasion and an unidentified officer allegedly disengaged their call more than once. [redacted] recorded three of her phone calls to PSA1 (Board Review 01, 02 and 03).
[redacted] did not remember the date and time of the incident, however, the audio recordings of her conversations with PO Bartlett and an unidentified male officer indicated that she contacted PSA 1 on March 1, 2018 starting at 1:17 p.m. [redacted] stated that upon being connected to PSA 1, she spoke with PO Bartlett, who introduced himself to her as such. As [redacted] discussed a PSA 1 officer against whom she filed an IAB complaint in the past, PO Bartlett disconnected the call. [redacted] added that she called back multiple times to further discuss the issue and PO Bartlett hung up on her on more than one occasion. During one call, [redacted] asked to speak to a supervisor and was transferred to "Sergeant Wilson." [redacted] did not remember whether the individual with whom she spoke introduced himself as "Sergeant Wilson" or if she learned his name from PO Bartlett or another officer. As [redacted] spoke to this officer, he abruptly disconnected their conversation. When [redacted] called back, she confronted this officer about hanging up the phone, and he replied that he "didn't want to talk." [redacted] added that this officer disconnected their call on more than one occasion, and in total, he and PO Bartlett hung up the phone about five times (Board Review 04).
The recording depicts one of [redacted]s phone conversations with PO Bartlett, who at 00:15 minutes on the recording introduces himself by stating his name, rank and command. For... Read report for details.