Complaint #202406494,
June 15, 2024

Officer: Delacruz, Emmanuel
Complainant: Hispanic Male, 30-34
Allegation: Abuse of Authority: Threat of force (verbal or physical)
CCRB Conclusion: Within NYPD Guidelines
Officer: Serrano, Michael
Complainant: Hispanic Male, 30-34
Allegation: Force: Physical force
CCRB Conclusion: Within NYPD Guidelines
Officer: Serrano, Michael
Complainant: Hispanic Male, 30-34
Allegation: Abuse of Authority: Refusal to provide name
CCRB Conclusion: Substantiated (Formalized Training)
Officer: Hayes, Connor
Complainant: Hispanic Male, 30-34
Allegation: Abuse of Authority: Refusal to provide name
CCRB Conclusion: Substantiated (Formalized Training)
Officer: Hayes, Connor
Complainant: Hispanic Male, 30-34
Allegation: Abuse of Authority: Refusal to provide shield number
CCRB Conclusion: Substantiated (Formalized Training)
Officer: Serrano, Michael
Complainant: Hispanic Male, 30-34
Allegation: Abuse of Authority: Refusal to provide shield number
CCRB Conclusion: Substantiated (Formalized Training)
Officer: Serrano, Michael
Complainant: Hispanic Male, 30-34
Allegation: Abuse of Authority: Unlawful Summons
CCRB Investigator Recommendation: Substantiated
CCRB Board Conclusion: Within NYPD Guidelines
Officer Complainant Allegation CCRB Board Conclusion
Delacruz, Emmanuel Hispanic Male, 30-34 Abuse of Authority: Threat of force (verbal or physical) Within NYPD Guidelines
Serrano, Michael Hispanic Male, 30-34 Force: Physical force Within NYPD Guidelines
Serrano, Michael Hispanic Male, 30-34 Abuse of Authority: Refusal to provide name Substantiated (Formalized Training)
Hayes, Connor Hispanic Male, 30-34 Abuse of Authority: Refusal to provide name Substantiated (Formalized Training)
Hayes, Connor Hispanic Male, 30-34 Abuse of Authority: Refusal to provide shield number Substantiated (Formalized Training)
Serrano, Michael Hispanic Male, 30-34 Abuse of Authority: Refusal to provide shield number Substantiated (Formalized Training)
Serrano, Michael Hispanic Male, 30-34 Abuse of Authority: Unlawful Summons Within NYPD Guidelines
CCRB Investigator Recommendation: Substantiated

Conclusion Meanings:

'Substantiated': The misconduct occurred and it violated the rules. The NYPD has discretion over what, if any, discipline is imposed.
'Within NYPD Guidelines': The conduct occurred but did not violate the NYPD's own rules, which often give officers significant discretion.

Further details on conclusions.


Penalties

Serrano, Michael
Formalized Training

Hayes, Connor
Formalized Training

Details

Incident: June 15, 2024
Received: June 28, 2024
Closed: September 25, 2025
Last Updated: November 27, 2025

Reason for contact: PD suspected C/V of violation/crime - street
Location: Street/highway
In NYPD 34th Precinct Manhattan
Outcome: Arrest - OGA

Witness Officers: Gabriela Contreras, Jaime Espinosa
Body-Worn Camera evidence collected
Video evidence collected